5.2.2 Create a New Non-Student (General-GAR) Account
Policy Statement
A General Accounts Receivable (GAR) customer account must be established in Banner AR before receivables transactions can be processed. The Banner customer account record is used to:
- Track charge and payment history
- Verify customer contact information
- View assessed finance charges on late payments
- Manage delinquent accounts
The Federal Trade Commission (FTC) Identity Theft Red Flags Rule requires that all personally-identifying information related to customer accounts must be safeguarded against the possibility of identity theft.
Procedure
To create a new non-student (GAR) account:
If ARO discovers an existing GAR customer account while processing your request, they will email the existing account number to you. They will not create a second GAR for that customer.
- To ensure that the customer account does not already exist, use the query function to search Banner AR. Consult University Bursar - Accounts Receivable Processing for detailed instructions.
- If a customer account does not exist, complete and submit a GAR Account Creation Request form.
- Accounts Receivable Operations (ARO) creates the account in Banner, assigning it a unique 9-digit customer account number beginning with "@" which identifies it as a GAR account. ARO sends you the new account number by email.
GAR Account Creation Request
9 Audits, Internal Control, and Business System Security
Accounts Receivable Processing Welcome Kit
Accounts Receivable Processing (AR 103)
Last Updated: August 1, 2012 | Approved: Senior Associate Vice President for Business and Finance | Effective: March 2010