Learning Systems Support
Ability LMS Support
Learning Systems Support assists all users of the Ability LMS system by offering technical support and responding to questions and inquiries about system functionality and training content. We also offer support to trainers and instructors who use Ability LMS to deliver training, which includes adding and updating courses, scheduling live training sessions, and providing technical support.
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- User Support
All users may submit a support request to us at any time during normal business hours to obtain assistance using Ability LMS or to address errors and other issues. All requests will receive a response within one business day and many requests are resolved within the same day they are submitted.
- Adding Courses to Ability LMS
Web-based and instructor-led training courses are created by the SOSS Instructional Design team for System Offices customers or created by the customers themselves if based outside of the System Offices. Learning Systems Support loads and tests these courses in Ability LMS and creates any post-course activities, such as assessments and surveys. Please contact us four weeks prior to your desired launch date for new courses.
- Updating Existing CoursesBasic updates, such as course descriptions, start times, course duration, and user access, should be requested at least one business day in advance. Updates to web-based and instructor-led courses may require assistance from the Instructional Design team for System Office customers or a university-specific training specialist. Please contact us at least two weeks in advance for such requests.
- Elevated Access Requests
Any university employee may request elevated access to Ability LMS if they have defined training responsibilities. We offer a set of elevated access profiles that range from basic reporting access to the full creation and administration of online training. Please contact us one week in advance for all access requests, as there are training requirements that will need to be completed before access can be established.
Client Consulting
Learning Systems Support offers consulting a on variety of topics. From resource management to file storage and collaboration software, please feel free to reach out to us for assistance.
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- Internal Controls
As defined by Policy 9.1.2, certain system role combinations are prohibited. LSS provides consulting services to help you and your unit determine the best course of action to remove prohibited role combinations or to submit an exception request to maintain the prohibited combinations for a limited amount of time.
- Microsoft 365
Are you interested in getting the most out of OneDrive, SharePoint, and Teams? LSS can help. We can provide consulting services for how best to integrate these tools into your unit and business processes.
- Resource Management
SOSS uses TeamDynamix (TDX) resource management. TDX is a tool available to all System Offices, and LSS can help you set it up in a way that works best for your unit.
KnowledgeBase Management
Learning Systems Support manages the Training KnowledgeBase, including creating new articles, provisioning access, and user support. Please contact us with any questions or concerns about the Training KnowledgeBase or to learn how to add your training to the knowledgebase.
Online Conferences and Events
Learning Systems Support offers online conference and event management that includes scheduling, facilitation, planning, project management, registration management, and reporting. We can schedule and support large capacity meetings and webinars with up to 1000 attendees via Zoom and can also work with event sponsors on planning and executing multi-day online conferences.
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- Online Meetings and Events
We schedule large-capacity meetings and events using our large meeting and webinar licenses. We will work with you prior to the event to develop the agenda and will be available the day of the event to provide facilitation and technical support services. Additionally, we can assist with the planning, facilitation, and support of smaller events, depending on availability. Regardless of event size, we provide a robust registration and reporting service pre- and post-event. Please contact us at least one week in advance. For larger events, a two-week lead time is recommended.
- Online Conferences
We work with you to schedule and develop an online conference space designed to meet your specific needs. This includes providing project management for conference development, assistance developing detailed and comprehensive agendas, orchestrating the execution of plenary and breakout sessions, registration management, and reporting. Please contact us four weeks in advance for assistance.
- Hybrid Conferences and Events
We work with you to schedule and develop a hybrid event designed to meet your specific needs. This includes providing project management and technical consulting on selecting an appropriate in-person location, as well as developing the online component. Please contact us six weeks in advance for assistance.
- Registration Only
In addition to comprehensive online event management services, we also offer a registration-only service. If you have a meeting, event, or conference and only require assistance setting up registration, we are happy to help. We develop fully customizable registration forms, including full reporting services. Please contact us one week prior to the launch of the registration.
Project Management
Learning Systems Support provides project management services to System Office units who need assistance with organizing tasks and staying on track with projects large and small.
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- Project Ideas
Do you have an idea for a project but not sure what to do to get it started? You can complete our Project Idea Form and we'll reach out within one business to help you develop your idea and get a proposal submitted for review
- Project Consulting
If you are running a project and would like access to consulting on best practices, LSS is here to help. Our project managers can provide experienced guidance and answers to difficult question to help your project run smoothly.
- Project Management
In addition to providing project consulting services, LSS also manages projects for System Offices units. Large scale technology projects and projects requiring significant AITS resources are managed but the AITS PMO. However, if you have a smaller project or one that heavily involves training and change management, LSS cn assign a project manager to oversee your project.
Surveys and Web Forms
Learning Systems Support builds custom surveys that can help you gather information to inform future decisions or to evaluate the impact of a program or initiative. We will work with you through the entire lifecycle, including developing survey questions, building and administering the survey, and analyzing and reporting on survey results. We can also assist with developing and implementing web forms for the gathering and transmission of data.
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- Surveys
We develop and deliver custom surveys designed to meet your unique needs. This includes designing effective questions, building robust and user-friendly online surveys, thorough testing, and the release and administration of the live online survey. We also offer complete reporting and analysis to help you get the most out of your survey data. Please contact us two weeks in advance for assistance.
- Web Forms
We build and administer online smart forms to help you receive the information you need from your customers. From the simple to the complex, we can design a web form that ensures you can successfully collect, transmit, and report on the data you need. Please contact us four weeks in advance for assistance.