Customer Billing
For information about making payments, see the Making Payments page.
To ensure accurate billing and effective collections, it is essential that we have the required customer information. Failure to provide this information may impede our ability to resolve receivables both internally and externally. Unresolved receivables will impact year-end calculations and deductions for doubtful accounts.
Required customer information includes:
- Name
- Date of Birth
- Federal Employer Identification Number (FEIN) and/or Social Security Number (SSN)
Account Balances
Each month, if there is activity on your account, you will receive a statement containing details of the recent activity and how to pay any outstanding balance. The statement may be mailed to the Billing Address on file or emailed to the designated email address. Statements are generated on the 2nd business day of each month and due on the 28th of the month.
Account balances are expected to be paid in full by the due date. These charges, in accordance with University of Illinois System policy, apply to all customers billed through the Accounts Receivable system, and are subject to a late payment charge of $1.00 or 1.5%, whichever is greater, per month on any amount not paid when due.
Account balances 60 days or more past due will be assessed a past due charge of $2.00 per month in addition to the late payment charge.
If an account becomes past due, further credit may be prohibited for delinquent account holders. University Bursar will follow the state’s clearly defined collection process for delinquent accounts. For more information on collections, see 5.4.2 Collect Delinquent Accounts Receivable or contact bursarcollections@uillinois.edu.
Billing Communication
To update the payee’s billing address on file with the University of Illinois System or to retrieve copies of invoices or statements please contact aroperations@uillinois.edu.
For more Information on how to receive billing communications electronically, please complete the GAR E-Bill Consent Form. The form allows the payee to consent to receive the email and how to withdraw consent.
Questions
If there are questions about any charges(s) on your billing statement, or if you believe you were charged in error, address all inquiries to the department that initiated the charge.